About THX products

1. Who manufactures THX Diapers and Accessories?
We have our own professional sewing workshop to produce all the products by ourselves, so that we can control the quality well and offer the most competitive price.

2. How many kinds of products are there in your stock?
You can find all of our in stock items from this website, such as NB AIO, OS AIO, OS Pockets, Fitted Diapers, Diaper Cover, baby wipes, changing mat, cloth pads, etc.

3. Where can I purchase THX Diapers and Accessories?
We mainly sell our products to co-ops, retailers, and so on.
But if you are a personal buyer, please let us know your email and shipping address, we will offer you the most suitable purchase channel.

4. How many diapers does one baby need usually?
We recommend a minimum of 24 diapers for each baby. Of course, this may vary based on your child's wetting habits.

About new order

1. Can I place some samples before bulk order?
For our in stock products, we can sell the samples at retailer prices.

2. Can I order diapers with double gussets?
As we know, the double gussets design is patented by another US company. So it can only be allowed to sell in other countries except the United States.
But we have the similar diapers without double gussets, whose performance will be better. Also it will not be limited on patent while being sold in the US market.

3. What is the MOQ of your products?
For our in stock items, there is no requirement about MOQ. You can order them at any colors and any quantity.

4. How can I send the payment?
The payment can be sent via PayPal, TT, etc.

5. When will you send out my order?
If all are in stock, your order will be sent out in about 1-2 business days after your payment. And then it will take about 3-6 business days to your place.

About Shipping

1. Could you please tell me the declared value for customs on Performa Invoice?
The unit price of cloth diaper on Performa Invoice is $ 1.05 USD per piece.

2. What sort of shipping method do you use?
We can offer many shipping method, like FedEx, DHL, SF Express and EMS.

About sales promotion

New Sales Promotion from October 1st, 2017!
With regard to the customers from USA, Canada, India and Southeast Asian countries. If the shipping address is not FedEx remote area, we'll have new sales promotion for the stock products:
1, free shipping for the order over $200.
2, free shipping, 2 free changing mats(THX-W-022B) and 5 other free in stock products gifts for the order over $350.
3, free shipping, 15 free in stock products gifts for the order over $700.
Note: all free gifts will be random products and in random color.

About after-sale service

1. Once any quality problems, how to solve?
If there are any problems before using, please send us clear pictures about that, we will confirm this and send you a replacement with your next order or refund the payment.

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Email: info@thxdiaper.com        Telephone: 0086-532-87065343/ 87065398  
  Fax: 0086-532-87065398    Skype: gaofei-babyclothnappy